FAQ

Office Furniture Network

 

 

Please refer to the following Frequently Asked Questions designed to answer any questions you may have to ensure we maintain our commitment levels of customer service and professionalism. Please contact OFN  on Tel. (03) 9359 5366 if you need any further details.

 

COMPANY INFORMATION

Q. Is Office Furniture Network the right choice for my office furniture?
A. OFN provides quality products at a lower price than many other suppliers. If you need great looking office furniture and are working with a limited budget, OFN is an ideal choice.

 

 

Q.Why should I buy furniture for my business from Office Furniture Network? 
A. Below are some important points for you to buy from OFN.

  • Great products and service
  • Excellent after-sale support
  • 25 years of experiences in the Office Furniture Industry
  • Help to select the right products for your purpose
  • Great Prices.

 

Q. Where are you located? 
A. Our main office and distribution centre is in Melbourne
Office Furniture Network

29-31 Bancell Street, Campbellfield, Vic. 3061
Tel. +61 3 9359 5366
Fax. +61 3 9359 5466
Email.[email protected]

Customer Services Hours
Monday-Friday 9 am - 5 pm
Email us at [email protected] for product quotations, invoicing inquiries or for any other questions.

  

Q. What is your ABN?

A. Our ABN is 96 125 687 059

 

Q. Who do I contact for customer service and to check the status of my office furniture order?
A. At the Office Furniture Network website you can find the phone number and email address for customer service on the Contact Us page.

 

Q. Do you have a showroom?

A. Yes, Office Furniture Network has a main showroom at:

29-31 Bancell St. Campbellfield, Vic. 3061

You are welcome to visit our showroom Mon to Fri during business hours 9am to 5pm.

In other States, please call our office (03) 9359 5366 for further details.

 

Q. How do I get information of the products supply by Office Furniture Network?
A. Contact us at [email protected] with any questions on products and processes.

 

Q. Who do I contact with customer service questions?

A. You can call our customer service line at (03) 9359 5366 or email us at [email protected] for any customer service questions.

 

ORDER INFORMATION

Q. Do you help to select the most suitable Office Furniture for my office?

A. Yes, please explain what you need, the size of your office then our Furniture Consultant will give you the best Office Furniture solution options for your office.

 

Q. How do I place an order with Office Furniture Network?
A. You can order directly on our website. If you need any further details, please contact us by Tel. (03) 9359 5366 or Email: [email protected] .

 

Q. Is it possible to check your furniture in person before buying?

A. Yes, You are welcome to visit our main showroom at 29-31 Bancell Street, Campbellfield, Vic.3061 that is open Mon-Fri from 9.00am to 5.00pm. For Sydney, Brisbane and Perth, please call our office on (03) 9359 5366 to arrange for inspect our furniture range at these states by appointment only. Note that some products may not available at the showroom.

 

Q. How can I pay for my purchase?

A. Office Furniture Network accept payment by Visa, MasterCard, Paypal, Business Cheque, EFT and Cash on Delivery. All payments are charged in AUD. Please note goods will not be dispatched until payment has been received.

 

Q. Is It safe for me to pay directly online with OFN?

A. Yes, Office Furniture Network  have a secure server and an encrypted gateway. We accept most major credit cards including MasterCard, Visa and Paypal. We use the eWAY payment gateway for credit cards which is one of the most secure online systems and the largest payment gateway provider in Australia and New Zealand.

 

Q. Do your products come assembled?
A. Our standard products are delivered in flat-pack form. All our products include simple step by step instructions on how to assemble. However, we do offer a premium assembly service for metro areas, with a small fee we are happy to install and assemble on-site metro areas if requested.

 

Q. I need some office furniture tomorrow. Can you help?

A. Please call us and give details of your furniture requirement, depending on your location, the furniture that you required, we will let you know the price and if urgent delivery is possible.

 

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are GST inclusive.

 

Q. Is there any other way to pay except online payment?

A. Yes, you can make a payment by direct bank deposit or by sending us a cheque.


Q. Our School Office has a policy that we can’t pay before receiving goods, Can you help?

A. Generally, all payment must be received before delivery is arranged. But we are flexible to suit Councils, Hospitals, Schools and other Government Organizations to make their purchasing order as easy as possible. Please call our office on (03) 9359 5366 or send us an email for account arrangement.

 

SHIPPING/DELIVERY INFORMATION

Q. Can I have my furniture delivered on a particular day and time.

A. We deliver furniture Monday to Friday during business hours except on  public holidays, we can deliver on a certain day but not exact on time due to many variation during delivery.

 

Q. What if I have received a damaged or faulty furniture?

A. If you believe that the furniture is damaged or it has a faulty construction, you must contact us immediately to report the problem.  We will repair or replace the item with a new one. Please see our Warranty, Credit and Refund Policy.

 

Q. What is your standard shipping/delivery method?
A. OFN will ship your order on a common carrier or via express delivery, depending on the cost and delivery time frame you need. If you require a specific delivery time frame or have other special circumstances, call the OFN office on (03) 9359 5366.

 

Q. Do you ship outside Australia?

A. Not yet, at this stage we serve within Australia only.

 

Q. Does Office Furniture Network offer free delivery?
A. OFN does offer free delivery on larger orders. Contact the OFN customer service on (03) 9359 5366 or email us at [email protected] for more information.

 

Q. If my office furniture is damaged during transit how does OFN respond to this claim?
A. Contact Office Furniture Network within 48 hours of receiving your products to report any shipping damages. We will work with you to get the problem resolved.

 

Q. Can we request a scheduled delivery and if so, are there additional charges?
A. Scheduled deliveries are available; however, this will need to be coordinated with the customer service person when the order is placed. Additional charges will apply in most cases.

 

Q. How will I know if part of my order is on back-order or not available when my order is placed?
A. OFN Customer Service Agent will acknowledge your order and they will notify you of any back ordered items when the order is confirmed. You can also review the acknowledgement form to see which if any items are not available for shipment with the balance of your order.

 

 

Q. Can OFN assist with the installation process?
A. Yes, In Victoria we can offer our installation and in other states, we can offer you the contact information for some of our preferred installation specialists. Coverage is not available in every location.

 

Q. What is the warranty?
A. We proudly offer a 2 to 5 years warranty that covers materials and workmanship under normal working conditions.

 

Q. What is the cancellation policy? 
A. If we are able to cancel your order before it is shipped, there will not be a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges and assessed a 20% restocking fee. This only applies to product that has not been opened. Cancellations or returns must be authorized in advance. Please call our customer service number (03) 9359 5366 to coordinate.

 

Thank you for choosing Office Furniture Network. We greatly appreciate your business.